Pk11 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Pk11 (https://pk11.run) is a trusted online gaming and betting platform for users in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy explains how pk11 collects your personal data, why it is collected, how it is used, and who it may be shared with. By using the pk11 platform, you are considered to have consented to this Privacy Policy.

Our Privacy Policy is built to international standards. If you have any questions, feel free to reach out to us at any time.

2 What Data We Collect

Pk11 collects several types of information from you. This data falls into two main categories:

Information you provide directly:

• Name, date of birth, and nationality
• Email address & mobile number
• Residential Address
• National ID or passport number (for verification purposes)
• Bank account or mobile financial service details (for payment purposes)

Automatically collected data:

• IP address and device type
• Browser Type & Operating System
• Site access time and duration
• Page visit history and click patterns
• Betting & Gaming Activity Data
• Transaction History

Information received from third parties:

• Transaction verification data from payment providers (Mobile Pay, Nagad, Bank)
• Identity Verification Service Provider Details
• Fraud prevention service screening results

3 How Your Data Is Used

Pk11 uses collected data for the purposes outlined below. We do not use any data for unnecessary or undefined purposes:

To promote responsible gaming, pk11 analyzes your gaming activity to identify unusual betting patterns and provide support where needed. To learn more, Responsible Gaming View page.

4 Data Sharing & Disclosure

Pk11 does not sell your personal data. However, in certain circumstances we may share information with the following parties:

Service Provider Partners:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and banking partners to process transactions.
• Identity Verification Service: Information is shared with third-party verification services to complete the KYC process.
• Technology Services: Data is securely transmitted to hosting, cloud storage, and analytics services.
• Fraud Prevention Service: We work with specialist services to detect suspicious activity.

Legal requirement:

• Data may be disclosed in compliance with court orders or government directives.
• Information may be shared with regulatory authorities to comply with Anti-Money Laundering (AML) regulations.
• Law enforcement agencies are assisted in investigations involving fraud or criminal activity.

5 Cookies & Tracking Technologies

Pk11 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve website functionality.

You can disable non-essential cookies through your browser settings. However, turning off essential cookies may cause some pk11 features to not work properly. Visit your browser's settings page to manage your cookie preferences.

6 Data Security Measures

Pk11 uses industry-leading security technology to keep your data safe. Our security infrastructure provides protection at the following layers:

• SSL/TLS Encryption: All data exchanged between the website and servers is secured with 256-bit encryption.
• Data Encryption: Sensitive data at rest is protected using AES-256 encryption.
• Two-Factor Authentication (2FA): We recommend enabling 2FA to add an extra layer of security to your account.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Access Control: Only authorized personnel are granted access to the data they need.
• Real-time monitoring: 24/7 security monitoring is active at all times.

7 Data Retention Period

Pk11 does not retain your data beyond what is necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements:

• Account Information: Retained for up to 5 years after account closure.
• Transaction records: Retention of up to 7 years is mandatory under financial regulatory requirements.
• KYC documents: Retained for 5 years following verification completion.
• Gaming activity logs: For the duration your account is active, and for 2 years after closure.
• Marketing information: Withdrawal of consent results in immediate deletion.

Once the retention period expires, data is securely deleted or anonymized. To request deletion of your data support@pk11.runto send us an email.

8 Your Privacy Rights

Pk11 respects your rights over your personal data. You have the following rights:

To exercise any of the rights listed above support@pk11.run. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full — you will be informed of the reason if so.

9 Protection of Minors' Privacy

Pk11 is an adults-only platform. Our services are strictly prohibited for anyone under 18. We do not knowingly collect or process data from minors.

• Age verification is carried out at the time of registration.
• Accounts identified as belonging to a minor are closed immediately.
• Any minor's data collected inadvertently is deleted immediately.
• If parents believe their child has registered on pk11, please notify us immediately.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

• Email: support@pk11.run
• Subject: Email us with the subject line "Privacy Request"
• Response Time: Within 30 business days

We take your privacy complaints seriously and work to resolve them quickly and effectively. Before contacting us directly, FAQ page may have the answer to your question.